Maintenance Service
1.Warranty Period
Kubva pazuva rekutenga, iwe unonakidzwa nemahara waranti sevhisi kubva pa1 kusvika kumakore matatu. Nguva yewaranti yakavakirwa pane akasiyana zvigadzirwa kabhuku, sezvakaratidzwa sezvinotevera:
| ProductCategory | Warranty | Service Type | |||
| 1-gore | 2-gore | 3-gore | Hupenyu Hwose Maintenance | ||
| PCB module | √ | √ | Pakati pewaranti:Bothkutakura kuenda nekudzokakutakura zvinhuvanotakurwaby IWAVE.Kunze kwewaranti: zvesekutakura kuenda nekudzokakutakura zvinhuachaberekwanemutengi. | ||
| Zadzisa Zvigadzirwa NeMetal Case | √ | √ | |||
| LTE Zviteshi(Cuckoo-HT2/Cuckoo-P8) | √ | √ | |||
| Narrowband MANET Radio System | √ | √ | |||
Mazano: Warranty inongoshanda kune mudziyo pachawo. Iyo package, tambo, software, data uye zvimwe zvinongedzo hazvina kubatanidzwa. Packaging, akasiyana tambo, zvigadzirwa zvesoftware, data yehunyanzvi uye zvimwe zvishongedzo hazvina kuvharwa pano.
Warranty service kuzvipira
2.Mahara Warranty Service
Mukati mewaranti yenguva yeIWAVE, kana paine matambudziko pazvinhu zvedu, izvo isu tine basa nazvo, chimwe chinhu chinogona kuendeswa kune mushure mekutengesa nzvimbo yeIWAVE COMMUNICATIONS CO., LTD muZhengzhou. Usati wagadzirisa, IWAVE mushure mekutengesa timu ichaita bvunzo yakazara pazvinhu.
Uye mushumo webvunzo uchapihwa kune vatengi kuitira kuti vazive matambudziko ezvinhu. Uye isu tinonyorawo mhinduro dzekupfura aya matambudziko. Nechishumo ichave yakawedzera ruzivo panguva yekushandisa IWAVE isina waya zvigadzirwa.
Zvadaro, izvi zvigadzirwa zvakadzorerwa zvinogadziriswa uye zvinodzoserwa kune vatengi. IWAVE ichatora nzira mbiri.
3.Maintenance Service Process
4.Mamiriro anotevera haasi mubasa rekugadzirisa mahara, ona kuti IWAVE inopa basa rinobhadhara.
4.1 Kukuvadzwa kunokonzerwa nekushandiswa kwechigadzirwa pasi pemamiriro ekushanda asina kujairika kana kutyora mirairo yechigadzirwa.
4.2 Shandura kana kubvarura Bar Code pasina mvumo.
4.3 Kunze kwewaranti: Chigadzirwa chinodarika nguva yewaranti
4.4 Disassemble mudziyo pasina mvumo neIWAVE.
4.5 Kukuvadzwa kunokonzerwa netsaona huru, njodzi dzinongoitika dzoga nezvimwe zvinhu zvisingadzivisiki (semafashamo, moto, mheni, uye kudengenyeka kwenyika, nezvimwewo)
4.6 Kukuvadzwa kunokonzerwa nekuisa voltage isina kufanira.
4.7 Kumwe kukuvadza kusiri kukonzerwa nedhizaini, tekinoroji, kugadzira, mhando, nezvimwe.
5.Technical Support Services
Kana iwe uine chero mibvunzo nezve chigadzirwa kana mhando, ndapota taura neve online sevhisi kuti uwane rutsigiro. Online service inowanikwa maawa makumi maviri nemana pazuva. Panguva imwecheteyo, mainjiniya ehunyanzvi anopindura kumibvunzo yevatengi mukati meawa imwe chete uye anopa mhinduro.
Tarira: Kodzero yekududzira kwekupedzisira uye kugadziridzwa kwekuzvipira mushure mekutengesa ndeye IWAVE Communication Co., LTD.