Serivisi yo Kubungabunga
1. Igihe cyubwishingizi
Kuva umunsi waguze, uzishimira serivisi ya garanti yubuntu kuva kumyaka 1 kugeza 3. Igihe cya garanti gishingiye ku rutonde rwibicuruzwa bitandukanye, nkuko bigaragara nkibi bikurikira:
| IbicuruzwaIcyiciro | Garanti | Ubwoko bwa serivisi | |||
| Umwaka 1 | Imyaka 2 | Imyaka 3 | Kubungabunga ubuzima bwawe bwose | ||
| Module ya PCB | √ | √ | Muri garanti:Bothkohereza no gusubira inyumaimizigonina IWAVE. Hanze ya garanti: byombikohereza no gusubira inyumaimizigoigomba kwishyurwan'umukiriya. | ||
| Ibicuruzwa byuzuye hamwe nicyuma | √ | √ | |||
| LTE Terminal (Cuckoo-HT2 / Cuckoo-P8) | √ | √ | |||
| Umuyoboro muto wa MANET Sisitemu | √ | √ | |||
Inama: Garanti ikoreshwa gusa kubikoresho ubwabyo. Ipaki, insinga, software, data nibindi bikoresho ntabwo birimo. Gupakira, insinga zitandukanye, ibicuruzwa bya software, amakuru ya tekiniki nibindi bikoresho ntabwo biri hano.
Ubwitange bwa serivisi
2. Serivisi ya garanti yubuntu
Mugihe cyubwishingizi bwa IWAVE, niba hari ibibazo kubintu byacu, ibyo dushinzwe, ikintu runaka gishobora kugezwa nyuma yo kugurisha ikigo cya IWAVE COMMUNICATIONS CO., LTD i Zhengzhou. Mbere yo gusana, IWAVE nyuma yo kugurisha izakora ikizamini cyuzuye kubintu.
Raporo yikizamini izahabwa abakiriya kugirango bamenye ibibazo byikibazo. Kandi turondora kandi igisubizo cyuburyo bwo kurasa ibyo bibazo. Hamwe na raporo izaba inararibonye mugihe cyo gukoresha IWAVE ibikoresho bya radio bidafite umugozi.
Hanyuma, ibyo bicuruzwa byagarutsweho bizasanwa kandi bigarurwe kubakiriya. IWAVE izakora imizigo ibiri.
3.Ibikorwa byo Kubungabunga
4.Ibihe bikurikira ntabwo biri muri serivisi yo kubungabunga kubuntu, menya ko IWAVE itanga serivisi zishyurwa.
4.1 Ibyangiritse byatewe no gukoresha ibicuruzwa mubihe bidasanzwe byakazi cyangwa kurenga kubicuruzwa.
4.2 Hindura cyangwa usenye Code Bar utabiherewe uburenganzira.
4.3 Bitewe na garanti: Igicuruzwa kirenze igihe cya garanti
4.4 Gusenya igikoresho utabiherewe uburenganzira na IWAVE.
4.5 Ibyangiritse byatewe nimpanuka zikomeye, ibiza n’ibindi bintu bidasubirwaho (nk'umwuzure, umuriro, inkuba, na nyamugigima, nibindi)
4.6 Ibyangiritse byatewe na voltage idakwiye.
4.7 Ibindi byangiritse bitatewe nigishushanyo, ikoranabuhanga, gukora, ubuziranenge, nibindi.
5. Serivisi ishinzwe ubufasha bwa tekiniki
Niba ufite ikibazo kijyanye nibicuruzwa cyangwa ubuziranenge, nyamuneka hamagara serivise kumurongo kugirango ubone inkunga. Serivisi yo kumurongo iraboneka amasaha 24 kumunsi. Mugihe kimwe, injeniyeri tekinike asubiza ibibazo byabakiriya mugihe cyisaha imwe bagatanga ibisubizo.
Icyitonderwa: Uburenganzira bwo gusobanura bwa nyuma no guhindura ibyemezo nyuma yo kugurisha ni ibya IWAVE Itumanaho, LTD.