Customer Service
Pre-Sale Service
1.The professional sales team provides you with any consultation, questions, plans and requirements 24 hours a day.
2. Professional technical team provides solutions and answer your technical consultation.
3. Professional R&D talents cooperate with different institutions to evaluate your customized needs.
4. Share the case studies, data sheet, user manual and testing data for you to evaluate.
5. Hold video conferences to deeply understanding of the product and discuss technical issues.
6. Demo testing to check the performance.
7.Showing you the communication distance, video and voice quality in different working environment by demo video, which will help you deeply understand IWAVE radio links performance to help you make decisions based on your project requirement.
8.Test the product to simulate customer's application environment and function required
Sale Service
1.It meets customer requirements and reaches international standards after a variety of tests such as stability test.
2.Purchasing with raw material suppliers who have cooperated for more than 5 years with IWAVE.
3.Eight quality inspectors originally cross-checked, strictly control the production process, and eliminate defective products from the source.
4.Finished product testing team indoor outdoor test the products performance to simulate customer's application environment.
5.48-hour aging test to improve the reliability and service life.
6.Before shipping package, the test team will power on the device and check the quality again.
After-Sales Service
1.Provide documents, including analysis/qualification certificate, user manual, country of origin, etc.
2.Training - Launching a targeted training, whether the customer is a beginner or professional.
3.Provide video guide to show how to use the product.
4.Send real-time transportation time and process to customers.
5.Professional technical team 24hours online for remote support via video, calling, picture or message.also support on-site service with technical team.
6.Provide product maintenance and replacement.
7.We offer updates and upgrade support for your software and hardware.
8.From the date of purchase, you will enjoy free software upgrades for life.
